Modern Hospitality & Butler Service Training Excellence: Master – Ⅰ

In partnership with The British Butler Institute, Nai Lert Butler Academy presents an immersive five-day master program led by Mr. Gary Williams, Principal of The British Butler Institute. This course is designed to equip participants with the refined skills, mindset, and confidence required to deliver world-class service across modern hospitality and private households.

Through intensive hands-on training and guided instruction, participants learn to anticipate client needs, personalize service delivery, and apply precision, elegance, and discretion in every interaction. This is the defining course for those aspiring to serve with distinction at the highest level of global hospitality.

(Early bird discount) Original price was: ฿62,000.00.Current price is: ฿57,000.00.

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Description

Program Curriculum

Day 1
• Line-up and personal presentation
• What a professional should always carry with him/her
• Anticipation and consistency
• Listen and action
• Concierge professional excellence
• Detailing in hospitality service

Day 2
• The language of professional
• How to present small objects deportment with trays / hand and arm presentation positions
• Rooming area orientation and checklist
• Door-knocking protocol
• Wake-up service

Day 3
• Jacket presentation
• Meet and greet, departure excellence
• Shoe care (Practical)
• Packing / unpacking of suitcase (Practical)

Day 4
• How to make a simple and perfect flower bouquet
• In-room welcome amenities
• Towel & gown folding and presentation (Practical)
• Turn down excellence, turnaround, turnover service
• How to make the perfect bed (Practical)

Day 5
• Napkin folding and presentation (Practical)
• Champagne & wine presentation (Practical)
• Formal & semi-formal table setting (Practical)
• English afternoon tea (Practical)
• Tray set up and presentation (Practical)
• The 20 steps to unlimited confidence

Learning Outcomes

• Master the mindset and discipline required for ultra-luxury service
• Anticipate and exceed the expectations of high-profile clients
• Execute seamless, synchronized service across settings
• Enhance professional presentation and communication confidence
• Apply discretion, precision, and emotional intelligence in every interaction
• Manage diverse service scenarios with adaptability and grace

Course Inclusions

• Dual Certification from The British Butler Institute and Nai Lert Butler Academy
• Official Butler Pins from both institutions
• Daily lunch and coffee breaks
• Instruction in English with Thai interpretation support

Course Duration & Training Value

Duration: 5 Days (09:30 – 16:00)
Training Venue: Nai Lert Villa, Nai Lert Park, Bangkok, Thailand
Training Value: 57,000 THB per person (inclusive of VAT, lunch, and coffee breaks)

Additional information

Select Date

2025-11-15, 2025-11-22, 2025-11-29

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