Description
Topics Covered
• Line-up and personal grooming standards
• Personalized service mindset
• Effective communication in service environments
• Appropriate manners and professional etiquette
• Handling difficult guests and service recovery
• The five golden pillars of service excellence
• Basic wine and beverage knowledge
• Table setting and dining etiquette (hands-on)
• Meeting and seating arrangements
Learning Outcomes
• Communicate effectively and confidently with guests
• Apply modern service etiquette and maintain a professional image
• Deliver heartfelt, personalized service with authenticity
• Handle guest challenges with grace and composure
• Demonstrate adaptability and service confidence in dynamic environments
• Understand the key principles of first impressions and guest satisfaction
Recommended For
• Front desk staff, receptionists, and host/hostesses
• Guest relations officers and customer service personnel
• Wait staff, supervisors, and service leaders
• Business owners or managers elevating service standards
• Individuals looking to enhance professional image and service mindset
Course Duration: 2 Days (09:30 – 16:00)
Training Value: 17,500 THB per person (inclusive of VAT, lunch, and coffee breaks)
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